Mascom Shops

Mascom is never far from you. Mascom Shops ensure that our service remains accessible to you wherever you are.

Name of Shop	Location	Telephone	Facsimile
Riverwalk Shop	Riverwalk Mall Gaborone	370 0240	370 0245
Game City Shop	Game City Mall Gaborone	391 0941	391 0942
Tsholetsa Shop	Tsholetsa House Gaborone	390 3396/98	390 3464
Francistown Shop	Lobengula Road Francistown	241 8808/9/11	241 8813
Francistown Galo Shop	Galo Mall Francistown	241 8809	241 8813
Maun Shop	Linga House Maun	686 5596 / 686 5651	686 6595
Ghanzi Shop	Henry Jankie Street Ghanzi	659 7730	659 7731

FAQ What is a freebie? How do I check my balance? What is direct top up via sms?

What is Freebie?

Answer

Freebie is free airtime offered purely at the sole discretion of Mascom .It is normally given after every recharge as long as your account is within its window period and you do not have a negative balance on your account. Airtime can be used on Mascom to Mascom calls only and cannot be used on SMS/ MMS, irrespective of the destination

Call charges will be deducted from the Freebie account and if the Freebie' credit finishes, the call will disconnect and a new call has to be started, provided there is airtime in the private account Calls to other destinations will be deducted from the other pocket, the private account.

Freebie airtime is not transferable between accounts e.g.: The on line balance message shows the two balances that are on subscriber's account, i.e. Freebie PXXX, Your balance PXXX, Recharge before XXX, Last call: Duration XXX, Cost XXX

When do I get a freebie?

Answer

Freebie is solely at the discretion of Mascom after a recharge and in certain promotions. Promotions currently offering freebie airtime are

New col 4 less
Xmas Boosta simpack
Nokia 1200 promotion ? features P25.00 freebie airtime
Get away with great specials promotion

I recharged and did not get a freebie

Answer

This could be because you had a negative balance before your recharge or that your account has gone beyond its window period.

A window period is the time that one is allowed to take between recharges and it depends on the value of the recharge. Below is a list of window periods according to the recharge value

How do I check my balance?

Answer

Your Mascom sim card comes preprogrammed with the online balance service. To deactivate or activate your online balance, dial 106 and follow the voice prompts. If you have deactivated your online balance service, you can check your balance by dialing 102 at a cost of P0.10.

What is a colme?

Answer

It's a service where subscribers with no airtime can send a message requesting a call. This request can be made to both Mascom and Orange subscribers. One has to have at least a balance of P0.00 to be able to use this service.

How do I send a colme?

Answer

You dial 107 followed by the number you would like to send a colme to e.g. 10771xxxxxx. This service is entirely free if you have P0.00 but charges P0.10 if you can afford to make a call. You can also send a colme to an orange number for P0.20.

What is direct top up?

Answer

It is a service that allows you to recharge your account anywhere there is Mascom coverage through your bank.

How do I top up?

Answer

You can use this service if you have a visa card, your ID number, VISA card number, and VISA card expiry date ready. Call 109 and follow voice prompts. You can only recharge with P20 or more

What is direct top up via sms?

Answer

It's a service that allows you to top up with airtime anywhere there is Mascom coverage. This top up is through sms. It is also done through your bank

How do I top up via sms?

Answer

Register by calling 119. send your pin to 108 and send (top, amount, last four digits of your visa card, direct top up pin) to 109 to recharge.

What is nzamele?

Answer

It is a service that allows you to share your airtime with another prepaid customer. It is charged at P0.20.

Call us today!

Prepaid Customers 0800 700 111 From Fixed Line Or Dial 111 Postpaid and Diamond Prepaid Customers 0800 700 129 From Fixed Line Or Dial 129