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MASCOM HEAD OFICE
Tsholetsa House Plot 4705/6
Botswana Road Main Mall
Private Bag Bo298, Bontleng Gaborone
TELEPHONE : +267 390 3396 / 390 3398
FACSIMILE : +267 390 3445 / 390 3415
Terms and Conditions
The Mascom Khumo Points program is a loyalty program, offered to both Prepaid and Postpaid subscribers, which rewards subscribers for their Mascom usage as per the terms and conditions set forward. Subscribers that wish to participate in the Khumo Points program should register for the programme by dialling the short code *157# and following the text prompts. Only subscribers registered for the program in such manner are qualified to earn and rebate points through the Khumo loyalty program.
Mascom reserves the right to ask subscribers to confirm such Khumo Points program registration from time to time. Failure to do so may result in Khumo Points balance loss, in part or in whole, leading to the removal of such subscribers from the Khumo loyalty program.
Accumulation of Points
Prepaid subscribers earn points every time they recharge. Each P1 recharged gives the subscriber 1 point. Bonus airtime, Nzamele, Freebies, ETU, data packages and negative balances do not generate or accumulate points.
Postpaid subscribers earn points on every voice usage amount billed to their account. Each P1 used on voice calls gives the subscriber 1 point. Monthly rentals do not accumulate points.
For Corporate and Business accounts Khumo Points will be allotted to the individual subscribers and not to the Corporate or Business account itself. For both Prepaid and Postpaid subscribers Khumo Points will expire after eighteen (18) months of being earned. Unredeemed points will be forfeited
Prepaid subscribers are required to maintain their prepaid account under an active state in order to be considered eligible for the Khumo Points program. Failure to do so may result in Khumo Points balance loss, in part or in whole, leading to the removal of such subscribers from the Khumo loyalty program. Barred, Deactivated and Expired Prepaid subscribers will forfeit all their points.
Postpaid subscribers are required to maintain a sound payment track record in order to be considered eligible for the Khumo Points program. Failure to do so may result in Khumo Points balance loss, in part or in whole, leading to the removal of such subscribers from the Khumo loyalty program. Postpaid subscribers whose services are barred for non-payment also forfeit all their points
Accumulated points can be determined by calling *157# and following the text prompts. Points are not transferable when migrating from Prepaid to Postpaid, or from Postpaid to Prepaid. Points cannot be transferred or combined between lines, accounts or SIM Cards, and can only be used to rebate from the current available catalogue. Points are forfeited when terminating a contract. Subscribers will not be allowed to rebate points after, or when terminating their contract.
For both Prepaid and Postpaid subscribers, Khumo Points to be redeemed must be within the eighteen (18) months validity period starting from the time they were earned. Prepaid subscribers must provide their identification document (Omang for citizens of Botswana, and passport for expatriates) when redeeming prizes. Airtime can be redeemed by calling *157#. The subscriber must ensure that your phone is secure at all times to prevent any unauthorised Khumo Points redemption. Mascom will not be held responsible for any unauthorised transactions.
Corporate and Business Postpaid subscribers must provide a written request using the company’s letterhead, and signed by a representative with legal authority. The letter must indicate the mobile numbers redeeming prizes, and the person collecting the prizes must provide their ID. Individual Postpaid subscribers must provide their identification document (Omang for citizens of Botswana, and passport for expatriates) when redeeming prizes.
Each line (number) redeems its own points. Points from different lines cannot be combined.
Only Prepaid subscribers in an active state will be allowed to redeem Khumo Points, therefore where a subscriber’s account has been barred or has expired or has a negative balance, the subscriber will not be allowed to redeem or accumulate points.
Postpaid subscribers must be active (not temporary, nor permanently deactivated), and all account payments must be up to date to redeem and accumulate Khumo Points. Points earned on Postpaid for a specific month will not be accessible until the specific invoice under which they were earned is fully paid.
Redemptions are only allowed with active SIMCards and accounts, and without any irregular issues, such as outstanding debts to Mascom. Subscribers can make one redemption in a 30 day period, with the exception of airtime redemptions. Multiple redemptions will not be allowed within a 30 day period. Subscribers can redeem only one handset in a period of 12 months.
The requirements for redemption are according to the current catalogue at any given time. All prizes shall be subject to availability of stock thereof. In the event that a particular prize is out of stock, it shall be replaced at Mascom’s sole discretion, which shall be final, with another prize of similar value.
Should a particular prize prove to be defective, Mascom shall accept no liability whatsoever in connection therewith. If the product has a malfunction or imperfection, the subscriber has 5 days after package delivery to return it. In this case Mascom should provide a substitution product to the subscriber. In the event that direct replacement is not possible, (whether because the particular prize is out of stock or for any other reason whatsoever), the prize shall be replaced at Mascom’s sole discretion, which shall be final, with another prize of a similar value.
If the malfunction of the handset is due to the subscriber’s negligence, Mascom has the right to refuse the return of the product and to send it back to the subscriber. The package and documentation (any receipts and/or invoices) should be returned to the service centre where the subscriber made the redemption (only for handsets).
Each catalogue is valid until the following update. MASCOM WIRELESS has the right, during the active time of the catalogue, to change or replace any item or commercial conditions. Mascom accepts no liability, whether direct or indirect or consequential in respect of, or arising from, the use by any subscriber or any third party of any of the prizes given under the program.
Mascom hereby reserves all rights at any time to terminate, cancel, suspend and or modify the loyalty program or the terms of the loyalty programme. In any of these events notice will be given via media advertisements or letters or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.
These terms and conditions shall operate in addition to and without derogation of the general terms and conditions applicable to Postpaid and Prepaid subscribers. For any enquiries regarding the Khumo Program, subscribers can call 111, or 129 (for Postpaid subscribers), for free 24 hours-a-day service within the Mascom network. These helpline services are not available when subscribers are roaming.