Khumo Points

The Mascom Khumo Points program is a loyalty program, offered to both Prepaid and Postpaid customers, which rewards subscribers for airtime purchased by them.

All customers are automatically registered for the Khumo program. Customers details will be collected for prepaid customers on the date of initial redemption. Customers who do not provide Prepaid details will not be allowed to redeem prizes. The information provided will be handled with confidentiality, and will be for the sole use by Mascom.

• Download Khumo Points Catalogue

Accumulation of Points

Prepaid customers: each P1 recharged gives the customer 1 point. Bonus airtime, Nzamele, Freebies and negative balances do not accumulate points.

Postpaid customers: each P1 used on voice calls gives the customer 1 point. Data charges and/or monthly rentals do not accumulate points

Accumulated points expire after 2 years.

Points are not transferable when migrating from Prepaid to Postpaid, or from postpaid to prepaid. Unredeemed points will be forfeited. Points cannot be transferred or combined between lines, accounts or SIM cards, and can only be used to redeem prizes from the current available catalogue. Points are forfeited when terminating a contract. Customers will not be allowed to redeem points after, or when terminating their contract.

Points Redemption

Prepaid customers must provide their identification document (O Mang for citizens of Botswana, and passport for expatriates) when redeeming prizes.

Corporate customers must provide a written request using the company's letterhead, and signed by a representative with legal authority. The letter must indicate the mobile numbers redeeming prizes, and the person collecting the prizes must provide their id.

Individual postpaid customers must provide their identification document (O Mang for citizens of Botswana, and passport for expatriates) when redeeming prizes.

Redemptions are only allowed with active SIM cards and accounts, and without any irregular issues, such as debts to Mascom. Each line (number) redeems its own points. Points from different lines cannot be combined.

Customers can make one redemption per month, as long as they have enough points. Customers can redeem only one handset in a period of 6 months. All prizes shall be subject to availability of stock.

For postpaid customers, accumulated points are shown on the bottom of the tax invoice page in the customers monthly bills. For Prepaid customers, accumulated points can be determined by calling 13456.

• Individual postpaid customers must provide their ID.