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Mascom MyMail

Constant communication with the world

Mascom MyMail transforms a cellphone in to a mobile and constantly updated copy of a users email box and offers an instant email experience ensuring constant communication with the world. With Mascom MyMail you can conduct Postpaid anywhere which allows you to live life on your own terms. Mascom MyMail allows you to receive and send emails on your cellphone.

How the service works

Mascom MyMail can link with several regularly used email addresses, these can be your corporate email address, Yahoo or Gmail. With Mascom MyMail you will never miss important communication when you are not near a computer. Numerous package options are available:

	MyMail Executive	MyMail Premier	MyMail In-Contact
Monthly Subscription	P275.00	P50.00	P30.00
Package Size	Unlimited Access to Push Email**	15MB*	N/A
Rates Pula/MB	N/A	Depends on Data Plan Chosen	P2.00/MB

*When exceeded, normal rates apply
**When roaming, data roaming rates apply

How do I get connected?

You need to subscribe to Mascom MyMail service (available on contract and prepaid)
You need to ensure that your phone has the capacity to carry Mascom MyMail functionality (GPRS, EDGE or 3G compatible phone)
You need to set up the phone

Option 1 (Prepaid Customers) MyMail InContact

Send the word MyMail to 474474
Your handset compatibility will be confirmed
A URL to download MyMail will be sent to your phone
Click on the URL to download the MyMail link onto your phone and follow the instruction
Please ensure that there is a minimum of P30.00 airtime on your phone

Option 2 (Postpaid/ Contract Customers) MyMail Premier

Call the Mascom Call Centre at 129 for Contracts (Free)
Your phone details will be needed to confirm MyMail compatibility

Option 3

Visit any of the Mascom Service Centres for assistance:
Tsholetsa House, Game City, Riverwalk, Francistown, Maun and Ghanzi

Option 4

Corporate clients will need to connect their corporate email
Contact your assigned Account Executive

Handset Specials

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More reason to keep in touch with loved ones.

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BlackBerry^®

Choose the best BlackBerry^® deal to suit your summer style!

Available at Mascom Shops and authorized dealers countrywide.

Learn More

Tablets & Laptops

Surf and network with these fabulous offers!

Now you too can blog and chat.

Learn More

MyTime Internet

Unlimited MyTime Internet over the fastest network!

Get the MyTime Internet or Modem Special at great prices.

Learn More

SMS Messaging Send free sms

FAQ What is a freebie? How do I check my balance? What is direct top up via sms?

What is Freebie?

Answer

Freebie is free airtime offered purely at the sole discretion of Mascom .It is normally given after every recharge as long as your account is within its window period and you do not have a negative balance on your account. Airtime can be used on Mascom to Mascom calls only and cannot be used on SMS/ MMS, irrespective of the destination

Call charges will be deducted from the Freebie account and if the Freebie' credit finishes, the call will disconnect and a new call has to be started, provided there is airtime in the private account Calls to other destinations will be deducted from the other pocket, the private account.

Freebie airtime is not transferable between accounts e.g.: The on line balance message shows the two balances that are on subscriber's account, i.e. Freebie PXXX, Your balance PXXX, Recharge before XXX, Last call: Duration XXX, Cost XXX

When do I get a freebie?

Answer

Freebie is solely at the discretion of Mascom after a recharge and in certain promotions. Promotions currently offering freebie airtime are

New col 4 less
Xmas Boosta simpack
Nokia 1200 promotion ? features P25.00 freebie airtime
Get away with great specials promotion

I recharged and did not get a freebie

Answer

This could be because you had a negative balance before your recharge or that your account has gone beyond its window period.

A window period is the time that one is allowed to take between recharges and it depends on the value of the recharge. Below is a list of window periods according to the recharge value

How do I check my balance?

Answer

Your Mascom sim card comes preprogrammed with the online balance service. To deactivate or activate your online balance, dial 106 and follow the voice prompts. If you have deactivated your online balance service, you can check your balance by dialing 102 at a cost of P0.10.

What is a colme?

Answer

It's a service where subscribers with no airtime can send a message requesting a call. This request can be made to both Mascom and Orange subscribers. One has to have at least a balance of P0.00 to be able to use this service.

How do I send a colme?

Answer

You dial 107 followed by the number you would like to send a colme to e.g. 10771xxxxxx. This service is entirely free if you have P0.00 but charges P0.10 if you can afford to make a call. You can also send a colme to an orange number for P0.20.

What is direct top up?

Answer

It is a service that allows you to recharge your account anywhere there is Mascom coverage through your bank.

How do I top up?

Answer

You can use this service if you have a visa card, your ID number, VISA card number, and VISA card expiry date ready. Call 109 and follow voice prompts. You can only recharge with P20 or more

What is direct top up via sms?

Answer

It's a service that allows you to top up with airtime anywhere there is Mascom coverage. This top up is through sms. It is also done through your bank

How do I top up via sms?

Answer

Register by calling 119. send your pin to 108 and send (top, amount, last four digits of your visa card, direct top up pin) to 109 to recharge.

What is nzamele?

Answer

It is a service that allows you to share your airtime with another prepaid customer. It is charged at P0.20.

Call us today!

Prepaid Customers 0800 700 111 From Fixed Line Or Dial 111 Postpaid and Diamond Prepaid Customers 0800 700 129 From Fixed Line Or Dial 129

Mascom MyMail

Constant communication with the world

How the service works

How do I get connected?

Option 1 (Prepaid Customers) MyMail InContact

Option 2 (Postpaid/ Contract Customers) MyMail Premier

Option 3

Option 4

Talk and do more with these sizzling hot handset deals!

Choose the best BlackBerry® deal to suit your summer style!

Surf and network with these fabulous offers!

Unlimited MyTime Internet over the fastest network!

What is Freebie?

Answer

When do I get a freebie?

Answer

I recharged and did not get a freebie

Answer

How do I check my balance?

Answer

What is a colme?

Answer

How do I send a colme?

Answer

What is direct top up?

Answer

How do I top up?

Answer

What is direct top up via sms?

Answer

How do I top up via sms?

Answer

What is nzamele?

Answer

Choose the best BlackBerry^® deal to suit your summer style!