As our valued customer, please be advised that the material contained on this website is for information purposes only.
Although every effort has been made to ensure the accuracy of the material herein, the material is not in any way warranted, definitive and/or binding upon Mascom, and the user must excersise his or her own discretion in the use thereof.
Should you have any enquiries, please call the Mascom Call Centre on 0800 700 111 or 111 from your Mascom cellphone.
Freebie is free airtime offered purely at the sole discretion of Mascom .It is normally given after every recharge as long as your account is within its window period and you do not have a negative balance on your account. Airtime can be used on Mascom to Mascom calls only and cannot be used on SMS/ MMS, irrespective of the destination
Call charges will be deducted from the Freebie account and if the Freebie' credit finishes, the call will disconnect and a new call has to be started, provided there is airtime in the private account Calls to other destinations will be deducted from the other pocket, the private account.
Freebie airtime is not transferable between accounts e.g.: The on line balance message shows the two balances that are on subscriber's account, i.e. Freebie PXXX, Your balance PXXX, Recharge before XXX, Last call: Duration XXX, Cost XXX
Freebie is solely at the discretion of Mascom after a recharge and in certain promotions. Promotions currently offering freebie airtime are
This could be because you had a negative balance before your recharge or that your account has gone beyond its window period.
A window period is the time that one is allowed to take between recharges and it depends on the value of the recharge. Below is a list of window periods according to the recharge value
It's a service where subscribers with no airtime can send a message requesting a call. This request can be made to both Mascom and Orange subscribers. One has to have at least a balance of P0.00 to be able to use this service.
You dial 107 followed by the number you would like to send a colme to e.g. 10771xxxxxx. This service is entirely free if you have P0.00 but charges P0.10 if you can afford to make a call. You can also send a colme to an orange number for P0.20.
It is a service that allows you to recharge your account anywhere there is Mascom coverage through your bank.
You can use this service if you have a visa card, your ID number, VISA card number, and VISA card expiry date ready. Call 109 and follow voice prompts. You can only recharge with P20 or more
It's a service that allows you to top up with airtime anywhere there is Mascom coverage. This top up is through sms. It is also done through your bank
Register by calling 119. send your pin to 108 and send (top, amount, last four digits of your visa card, direct top up pin) to 109 to recharge.
It is a service that allows you to share your airtime with another prepaid customer. It is charged at P0.20.
