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MASCOM HEAD OFICE
Tsholetsa House Plot 4705/6
Botswana Road Main Mall
Private Bag Bo298, Bontleng Gaborone

TELEPHONE : +267 390 3396 / 390 3398
FACSIMILE : +267 390 3445 / 390 3415

MySocial Data Bundles Terms and Conditions

  1. This service is available for all Mascom Prepaid and Postpaid subscribers using internet.mascom APN only.

  2. MySocial prices are VAT inclusive for Prepaid and VAT exclusive for Postpaid subscribers.

  3. Subscription or activation is done through the USSD code *123# or MyMascom DIY app/portal and charges according to the selected bundle.

  4. The validity period of the subscription starts immediately upon subscription.

  5. When MySocial data pack expires, subscribers will receive an SMS notification advising them of their subscription status.

  6. To reduce high data usage, subscribers are advised to turn off other applications which are active on their devices and also turn off data Auto-sync. There are other device background sessions that may not be turned off and these are operating systems specific session.

  7. This service is not available to BlackBerry users.

  8. For unlimited free usage on Facebook, subscribers can access Facebook via Facebook Java App or visit m.facebook.com via mobile browser.

  9. For Facebook, you can enjoy many features such as posting messages, adding friends, uploading photos, editing your profile, like, unlike and Facebook chat.

  10. Facebook Messenger is included in the MySocial service and access is not charged. However access VoIP is not include hence will be charged for.

  11. The following Facebook access methods are included in All Facebook pass:

    • Facebook for iOS App.

    • Facebook Messenger for iOS.

    • Facebook Messenger for Android.

    • Facebook for Every Phone (Java Application).

    • Facebook browser based access to the mobile website.

    • Facebook browser based access to the desktop site (no banners or interstitials).

    • Facebook for iPad application (no banners or interstitials).

  12. The following Facebook Products are NOT Included in an All Facebook pass:

    • Instagram

    • Camera App

    • Pages Manager Apps

    • Facebook for BlackBerry 

  13. You can enjoy WhatsApp Chat, creating Groups, Share photos, Update profile, send broadcast messages, and send voice notes and videos.

  14. For unlimited free usage on WhatsApp Messenger, subscribers can use Android App.

  15. For WhatsApp, this product or service is only applicable to official WhatsApp application provided by WhatsApp Inc.

  16. Additional data charges do apply for download of the WhatsApp application. Official WhatsApp application should be only downloaded through WhatsApp Inc. at http://www.whatsapp.com/download/

  17. Any other unofficial, hack, imitation of the WhatsApp application will not work with this product/service and will incur additional data charges.

  18. Any external URL link or content opened while messaging via WhatsApp application that resulted in user getting information from external source will incur additional data charges regardless whether this occurred within or outside the WhatsApp application.

  19. Sharing location via the WhatsApp application which resulted in information transmitted to and from Google Map service will incur additional data charges.

  20. Cost of purchasing this WhatsApp application (if any) from respective mobile app store before downloading to user phone shall be borne by users themselves. This installation cost is not part of this product/service offering.

  21. You can enjoy posting a tweet, replying to a tweet, re-tweeting, following people, un-following and blocking users, searching and update your profile

  22. Twitter  is accessible through the  Native Android Application and Twitter mobile sub-domains/sites(both WEB and via mobile device:

    • Native Android Application

    •  Mobile.twitter.com/*
    • Pic.twitter.com/*

    • The iPhone Twitter App

    • The Windows Twitter App

    (For ease of reference, "Native Android Application/*, mobile.twitter.com/*" and "pic.twitter.com/*" are collectively referred to as "Allowed Free Twitter Sites")

  23. The Blackberry Twitter App is NOT included as part of Twitter Free access and may result in charging.
  24. For unlimited free usage on Twitter, subscriber can visit mobile.twitter.com via mobile browser.

  25. Image/media viewing on Twitter & visiting external links/websites are NOT free and will be charged.

  26. Accessing Facebook & Twitter via proxy browsers may result in data charging.

  27. Subscriber may get charged for mobile phone applications consuming data in the background. This can be controlled by turning off such applications.

  28. If you were to access any of the Facebook and/or Twitter and/or WhatsApp via proxy browsers, your usage will be charged from your data balance.

  29. The MySocial data pack also includes the Tsena Portal (www.tsena.co.bw)

  30. Prices are subject to change at the discretion of Mascom. Such changes in pricing will be communicated through the various media.

  31. Mascom MySocial is NOT applicable when roaming. Any access while roaming will be charged.

  32. The download speed is based on network availability.

  33. Mascom reserves the right at any time to discontinue MySocial data pack offer. Such changes will be communicated through the various media and/or SMS.

  34. Mascom Wireless reserves the right at any time to vary these terms and conditions or to withdraw the MySocial data bundle should it be required to do as a result of, or any changes to, the law. In such event, it is important that all subscribers who have activated the MySocial data bundle offer understand that they waive any rights that they may have against Mascom and hereby acknowledge that they will have no recourse or claim of any nature whatsoever against Mascom, their directors, affiliates, members, partners, employees, sponsors, agents or consultants.

  35. A small number of users are responsible for generating large volumes of traffic on Mascom network, which can impact the service offered to our other customers. The MySocial Fair Usage Policy is designed to ensure that all of our customers receive a fast and reliable service and is as below. The applicable bandwidth for Fair Usage Policy is as per below.

    Package Name

    Allowable Usage per day

    Bandwidth

    Bandwidth

    1 Day

    500MB per 24 hours

    Up to 200MB ,1Mbps

    More than 200MB , 512Kbps

     7Days

    500MB per day(midnight)

    Up to 200MB ,1Mbps

    More than 200MB , 512Kbps

    30 Days

    500MB per day(midnight)

    Up to 200MB ,1Mbps

    More than 200MB , 512Kbps

  36. For MySocial 1 day, when a user depletes the 500MB and performs a re-subscription of 1day MySocial, the user will only be able to have access after expiry of the previous subscription.

  37. For MySocial 7&30 days, when a user depletes allowable 500MB, they will only be able to access the service after midnight.

  38. All MySocial subscribers are allowed access to a maximum of 500MB per day regardless of number of active subscriptions. Once the 500MB is exhausted, any access will be charged from available data bundles balance or at out of bundle rate.

  39. MySocial service will also give customers value adds as per below table only for 60 days starting from the 2nd July 2017. The value adds will have the same validity period as the package. This means all subscriptions during this period will attract a value add.

    Package Name

    Price(BWP)

    Value Adds (same validity as bundle)

    1 Day

    5.00

    10MB +10SMS’ + 5 on-net minutes

     7Days

    15.00

    30MB +50SMS’ + 15 on-net minutes

    30 Days

    60.00

    150MB +200SMS’ + 30 on-net minutes