We are proud to announce the introduction of eSIM (embedded SIM) services, revolutionizing the way customers connect and manage their mobile devices. eSIM technology is a game-changer, enabling customers to activate and manage their mobile plans directly on their eSIM-compatible devices.
Visit your nearest Mascom Shop to get eSIM QR code and scan it using your mobile device.
Cost: P10.00
Mascom eSIM will work on smartphones that are eSIM compatible. You may follow below steps to check compatibility for your smartphone;
eSIM on iPhone:
- Go to Settings> Mobile Data > Add eSIM
- If the “Add eSIM” is available, it should mean that your device supports eSIMs.
eSIM on Samsung:
- Go to Settings> Connections> SIM card manager> Add eSIM.
- If the “Add eSIM” is available, it should mean that your device supports eSIMs.
eSIM on Google Phones:
- Open the Settings app . Then, select Network & internet.
- Select SIMs.
- If “Download a new eSIM” is available, it should mean that your device supports eSIMs
eSIM on Huawei Phones:
- go to Settings > About phone > Show EID.
- If the “EID information” is displayed, it should mean that your device supports eSIMs.
For other devices not listed above. Customers are advised to check with their smartphones manual.
| Manufacturer | Model | Maximum number of eSIMs |
| Apple | iPhone XR | 20 |
| Apple | iPhone XS | 20 |
| Apple | iPhone XS Max | 20 |
| Apple | iPhone 11 | 20 |
| Apple | iPhone 11 Pro | 20 |
| Apple | iPhone 11 Pro Max | 20 |
| Apple | iPhone SE (2020) | 20 |
| Apple | iPhone 12 Mini | 20 |
| Apple | iPhone 12 | 20 |
| Apple | iPhone 12 Pro | 20 |
| Apple | iPhone 12 Pro Max | 20 |
| Apple | iPhone 13 mini | 20 |
| Apple | iPhone 13 | 20 |
| Apple | iPhone 13 Pro | 20 |
| Apple | iPhone 13 Pro Max | 20 |
| Apple | iPhone SE (2022) | 20 |
| Apple | iPhone 14 | 20 |
| Apple | iPhone 14 Plus | 20 |
| Apple | iPhone 14 Pro | 20 |
| Apple | iPhone 14 Pro Max | 20 |
| Apple | iPhone 15 | 20 |
| Apple | iPhone 15 Plus | 20 |
| Apple | iPhone 15 Pro | 20 |
| Apple | iPhone 15 Pro Max | 20 |
| Apple | iPad Pro (2018 and onwards) | 20 |
| Apple | iPad Air | 20 |
| Apple | iPad | 20 |
| Apple | Watch series 3 | 1 |
| Apple | Watch series 4 | 1 |
| Apple | Watch series 5 | 1 |
| Apple | Watch series 6 | 1 |
| Apple | Watch SE | 1 |
| Pixel 3 | 1 | |
| Pixel 3a | 1 | |
| Pixel 4 | 1 | |
| Pixel 4a | 1 | |
| Pixel 5 | 1 | |
| Pixel 6 | 1 | |
| Pixel 6a | 1 | |
| Pixel 6 Pro | 1 | |
| Pixel 7 | 1 | |
| Pixel 7 Pro | 1 | |
| Pixel Fold | 1 | |
| Huawei | P40 | 1 |
| Huawei | P40 Pro (not including the P40 Pro +) | 1 |
| Huawei | Mate 40 Pro | 1 |
| Motorola | Razr 2019 | 1 |
| Motorola | Razr 5G | 1 |
| Motorola | Razr 40 | 1 |
| Motorola | Razr 40 Ultra | 1 |
| Motorola | Razr+ | 1 |
| Motorola | Edge+ | 1 |
| Motorola | Edge 40 Pro | 1 |
| Motorola | G52J 5G | 1 |
| Motorola | G52J 5G Ⅱ | 1 |
| Motorola | G53J 5G | 1 |
| Samsung | Galaxy A54 5G | 1 |
| Samsung | Galaxy Z Flip | 1 |
| Samsung | Galaxy Z Flip 5G | 1 |
| Samsung | Galaxy Z Flip3 5G | 1 |
| Samsung | Galaxy Z Flip4 | 1 |
| Samsung | Galaxy Z Flip5 5G | 5 |
| Samsung | Galaxy Fold | 1 |
| Samsung | Galaxy Z Fold2 5G | 1 |
| Samsung | Galaxy Z Fold3 5G | 1 |
| Samsung | Galaxy Z Fold4 | 1 |
| Samsung | Galaxy Z Fold5 5G | 5 |
| Samsung | Galaxy S20 | 5 |
| Samsung | Galaxy S20+ 5g | 5 |
| Samsung | Galaxy S20 Ultra | 5 |
| Samsung | Galaxy S20 Ultra 5G | 5 |
| Samsung | Galaxy S21 | 5 |
| Samsung | Galaxy S21+ 5G | 5 |
| Samsung | Galaxy S21 Ultra 5G | 5 |
| Samsung | Galaxy S22 | 5 |
| Samsung | Galaxy S22+ | 5 |
| Samsung | Galaxy S22 Ultra | 5 |
| Samsung | Galaxy Note 20 Ultra 5G | 5 |
| Samsung | Galaxy Note 20 | 5 |
| Samsung | Galaxy S23 | 5 |
| Samsung | Galaxy S23+ | 5 |
| Samsung | Galaxy S23 Ultra | 5 |
| Planet Computers | Gemini PDA | 1 |
| Rakuten Mobile | Rakuten Mini | 1 |
| Rakuten Mobile | Big-S | 1 |
| Rakuten Mobile | Big | 1 |
| Rakuten Mobile | Hand | 1 |
| Rakuten Mobile | Hand 5G | 1 |
| Oppo | Find N2 Flip | 1 |
| Oppo | Find X3 Pro | 1 |
| Oppo | Reno 5 A | 1 |
| Oppo | Find X5 | 1 |
| Oppo | Find X5 Pro | 1 |
| Oppo | A55s 5G | 1 |
| Oppo | Reno 6 Pro 5G | 1 |
| Sony | Xperia 10 III Lite | 1 |
| Sony | Xperia 10 IV | 1 |
| Sony | Xperia 10V | 1 |
| Sony | Xperia 1 IV | 1 |
| Sony | Xperia 5 IV | 1 |
| Sony | Xperia 1 V | 1 |
| Sony | Sony Xperia Ace III | 1 |
| Honor | Magic 4 Pro | 1 |
| Honor | Magic 5 Pro | 1 |
| Honor | 90 | 1 |
| Xiaomi | 12T Pro | 1 |
| Xiaomi | 13 | 1 |
| Xiaomi | 13 Lite | 1 |
| Xiaomi | 13 Pro | 1 |
| Sharp | Aquos Sense6s | 1 |
| Sharp | Aquos sense 7 | 1 |
| Sharp | Aquos sense 7plus | 1 |
| Sharp | Aquos Wish | 1 |
| Sharp | Aquos wish 2 SHG08 | 1 |
| Sharp | Aquos wish3 | 1 |
| Sharp | Aquos Sense4 lite | 1 |
| Sharp | Aquos zero 6 | 1 |
| Sharp | Simple Sumaho6 | 1 |
| Sharp | Aquos R7 | 1 |
| Sharp | Aquos R8 | 1 |
| Sharp | Aquos R8 Pro | 1 |
| DOOGEE | V30 | 1 |
| OnePLus | 11 | 1 |
| HAMMER | Blade 3 | 1 |
| HAMMER | Explorer PRO | 1 |
| HAMMER | Blade 5G | 1 |
| Nokia | XR21 | 1 |
| Nokia | X30 | 1 |
| Nokia | G60 5G | 1 |
eSIM Frequently Asked Questions
Question: What is eSIM?
Answer: eSIM is an embedded or electronic SIM card which is in built into a smartphone, tablet or wearable devices. It operates just like a physical SIM card in that it allows you send & receive messages, notifications, calls and browse data.
Question: Who qualifies for eSIM?
Answer: Any customer with an eSIM capable mobile device
Question: Can I do a SIM SWAP to an eSIM?
Answer: Yes, any customer with an eSIM capable mobile device
Question: What happens to my current physical SIM card if I SWAP it to eSIM?
Answer: Only 1 mobile number can be allocated to a SIM card, either eSIM or Physical SIM card. Therefore, in this case, only eSIM will start working & physical SIM card will be unusable.
Question: Can you roam while using eSIM?
Answer: YES, roaming will work the same way as is currently. Prepaid customers will still have to dial *123# navigate to roaming & activate/deactivate roaming. Postpaid customers must engage their account managers.
Question: How many eSIMs can one have in a single device?
Answer: This depends on the device used;
For Apple iPhone, you can install eight or more eSIMs on an iPhone BUT can ONLY have 2 active eSIM numbers at the same time.
For other brands, you can install up to five eSIMs BUT can ONLY have 1 active at a time.
Question: How can I activate eSIM?
Answer: Customer will need to scan eSIM QR code provided to them either at Mascom Shops or at any designated touchpoint e.g., Mascom activations & then follow on screen device steps.
Question: Do I need to register my eSIM like currently is the case with physical SIM?
Answer: Yes, customers need to ensure that their KYC details are updated by visiting nearest Mascom shop to ensure compliance with regulatory obligations
Question: How many eSIMs can be active at the same time in a single device?
Answer: This depends on the device used. For Apple iPhone, customers can have 2 eSIMs active at the same time. Samsung allows only 1 to be active at the same time
Question: Can I have both physical SIM & eSIM in a single device?
Answer: eSIM has multi-SIM capability, where devices have an eSIM and a physical SIM slot. You can add lines on both SIM slots and can switch between profiles or contract lines at any time.
Question: Can I buy an eSIM with a different MSISDN from the one I one I already have?
Answer: Yes, customers are allowed to acquire a new Mascom eSIM as per existing Mascom processes & BOCRA regulations
Question: Can I do international calls using eSIM?
Answer: Yes, existing international call rates apply.
Question: Can I call none-eSIM numbers?
Answer: Yes, existing call rates apply.
Question: Can I do an eSIM replacement in a scenario where I have lost my mobile device or My eSIM device is not working and I want to switch to Non eSIM device? ?
Answer: Yes, you need to acquire an eSIM capable device first then visit a Mascom Shop for another eSIM.
Alternatively, you can visit Mascom shop to acquire a physical SIM card replacement
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