Its the first of its kind in Botswana. Get more value for your money with revised MySurf prepaid packages, a high speed internet connection as well as inclusive on-net voice minutes and SMS.
All bundles are valid for 30 days and come with a once off fee of P840.00 for the purchase of the router.
Why go for MySurf?
- Its plug and play; a no hassle installation process
- Ease of payment (Pay anywhere using your mobile)
- Bundled Minutes and SMS for your convenience
VAT Incl
| MySurf Package | Speed | Minutes | Price (BWP) VAT incl |
| MySurf Bronze | Up to 4 Mbps | 15 Minutes – 15 SMS | 395 |
| MySurf Silver | Up to 6 Mbps | 30 Minutes – 30 SMS | 595 |
| MySurf Gold | Up to 10 Mbps | 60 minutes – 60 SMS | 995 |
| Once – Off – Service Fee | 840 |
The MySurf monthly subscription renewal can be purchased through Mascom Shops or https://online.mascom.bw
Frequently Asked Questions
Q:Can one switch between subscriptions?
A:Yes, the customer is able to upgrade or downgrade each month to the MySurf packages of their choice.
Q:Can it handle traffic for social media, YouTube, streaming music and TV?
A: Yes, it’s unlimited data, the higher the packages the better the speeds.
Q:Unused Minutes, SMS or/and data carried forward to the next month?
A: No, the minutes will be valid for a 30 day period only.
Q: What happens if two subscriptions are purchased; does it extends the validity period?
A: All subscriptions will be valid for a 30 day period.
Q: Can I check MySurf Balances?
A: No, the service is unlimited with a Fair Usage Policy. However the customer can balance check their on-net minutes and SMS through *123# on the SIM that is part of the My Surf monthly subscription.
Q: Can I use the MySurf subscription outside of Botswana?
A: No the customer cannot use the device in other countries as there is no roaming activated services on the device.
Q- What are the benefits of the New My surf Pricing ?
A– The price is much reasonable and you get more speed of 4mbps.
Q-What should I do if my internet cant connect in different areas/ location?
A– Go on to the Routers interface(192.168.0.1) and downgrade the network from 4G TO 3G Network Coverage.
Q- Will the Customer lose their current subscription when the new pricing goes live?
A– No, when the current/ running subscription ends that’s when the client can Re-subscribe with the New My Surf pricing.
Q: Can I use the same device while at home and away from home on holiday in another part of Botswana?
A- Yes, the customer can use the device in other parts of Botswana(were there is 4.5 g and 3G) but the customer cannot use the SIM in another devices as it is SIM locked to the Router that was purchased with the service.
Q: What happens if my modem stops working?
A: You will need to contact customer support on 111 or visit any Mascom store.
Q: Can I have more than one account, for the office and one for my home?
A: Yes, the customer can have many different accounts depending on their needs.
Q: Can I purchase MySurf if I am not a Mascom customer currently?
A: Yes the customer can purchase MySurf as a non-Mascom customer, through the Mascom shop and Mascom On-line portal.
Q: Can I terminate my connection anytime?
A: Yes, the customer may terminate anytime as long as all subscription validities have elapsed.
MySurf Troubleshooting
- How do I change the name of my Wi-Fi (SSID) network?
Open a browser to access the device interface using the IP address printed underneath the router; i.e.192.168.0.1 Log into the device and go to Device Settings > WLAN > SSID. Click on the SSID dialog box and change the SSID . Click ’Apply’ to confirm changes and note the details of the new settings.
2. How do I change my Wi-Fi password?
Open a browser to access the device interface using the IP address printed on the back of the router; i.e. 192.168.0.1. Log into the device and go to Device Settings > WLAN > WPA pre-shared Key. Click on the dialog box and change the WIFI password. Click ’Apply’ to confirm changes and note the new password.
- How do I change the password of my device User Interface?
To change device password go to Settings > System > Modify password. Enter old password and new password then confirm new password Click Apply to confirm changes. Note the details of the new password.
4. I powered off my device and when I power it on, I do not have access to the internet:
a)Ensure the SIM card is correctly inserted.
b)Access the device through 192.168.0.1 and ensure you have entered the PIN code