MySurf Unlimited

Its the first of its kind in Botswana. Get more value for your money with revised MySurf prepaid packages, a high speed internet connection as well as inclusive on-net voice minutes and SMS.

All bundles are valid for 30 days and come with a once off fee of P855.00 for the purchase of the router.

Why go for MySurf?

  • Its plug and play; a no hassle installation process
  • Ease of payment (Pay anywhere using your mobile)
  • Bundled Minutes and SMS for your convenience

VAT Incl

MySurf Package Speed Minutes Price (BWP) VAT incl
MySurf Bronze Up to 4 Mbps 15 Minutes – 15 SMS 395
MySurf Silver Up to 6 Mbps 30 Minutes – 30 SMS 595
MySurf Gold Up to 10 Mbps 60 minutes – 60 SMS 995
Once – Off – Service Fee     855

The MySurf monthly subscription renewal can be purchased through Mascom Shops or https://online.mascom.bw

Frequently Asked Questions

Q:Can one switch between subscriptions?

A:Yes, the customer is able to upgrade or downgrade each month to the MySurf packages of their choice.

Q:Can it handle traffic for social media, YouTube, streaming music and TV?

A: Yes, it’s unlimited data, the higher the packages the better the speeds.

Q:Unused Minutes, SMS or/and data carried forward to the next month?

A: No, the minutes will be valid for a 30 day period only.

Q: What happens if two subscriptions are purchased; does it extends the validity period?

A: All subscriptions will be valid for a 30 day period.

Q: Can I check MySurf Balances?

A: No, the service is unlimited with a Fair Usage Policy. However the customer can balance check their on-net minutes and SMS through *123# on the SIM  that is part of the My Surf monthly subscription.

Q: Can I use the MySurf subscription outside of Botswana?

A: No the customer cannot use the device in other countries as there is no roaming activated services on the device.

Q- What are the benefits of the New My surf Pricing ?

A– The price is much reasonable and you get more speed of 4mbps.

Q-What should I do if my internet cant connect in different areas/ location?

A– Go on to the Routers  interface(192.168.0.1) and downgrade the network from 4G TO 3G Network Coverage.

Q- Will the Customer lose their current subscription when the new pricing goes live?

A– No, when the current/ running subscription ends that’s when the client can Re-subscribe with the New My Surf pricing.

Q: Can I use the same device while at home and away from home on holiday in another part of Botswana?

A- Yes, the customer can use the device in other parts of Botswana(were there is 4.5 g and 3G) but the customer cannot use the SIM in another devices as it is SIM locked to the Router that was purchased with the service.

Q: What happens if my modem stops working?

A: You will need to contact customer support on 111 or visit any Mascom store.

Q: Can I have more than one account, for the office and one for my home?

A: Yes, the customer can have many different accounts depending on their needs.

Q: Can I purchase MySurf if I am not a Mascom customer currently?

A: Yes the customer can purchase MySurf as a non-Mascom customer, through the Mascom shop and Mascom On-line portal.

Q: Can I terminate my connection anytime?

A: Yes, the customer may terminate anytime  as long as all subscription validities have elapsed.

MySurf Troubleshooting 

  1. How do I change the name of my Wi-Fi (SSID) network?

Open a browser to access the device interface using the IP address printed underneath the router; i.e.192.168.0.1 Log into the device and go to Device Settings > WLAN  > SSID. Click on the SSID dialog box and change the SSID . Click ’Apply’ to confirm changes and note the details of the new settings.

2. How do I change my Wi-Fi password?

Open a browser to access the device interface using the IP address printed on the back of the router; i.e. 192.168.0.1. Log into the device and go to Device Settings > WLAN  > WPA pre-shared   Key. Click on the dialog box and change the WIFI password.   Click ’Apply’ to confirm changes and note the new password.

  1. How do I change the password of my device User Interface?

To change device password go to Settings > System > Modify password. Enter old password and new password then confirm new password  Click Apply to confirm changes. Note the details of the new password.

4. I powered off my device and when I power it on, I do not have access to the internet:

a)Ensure the SIM card is correctly inserted.

b)Access the device through 192.168.0.1 and ensure you have entered the PIN code