Its the first of its kind in Botswana. MySurf offers a triple play service that encompasses of Mascom MyPlay (TV and /or content), a high speed internet connection as well as inclusive on-net voice minutes and SMS.
All bundles are valid for 30 days and come with a once off fee of P435.00 for the purchase of the router.
Why go for MySurf?
- Its plug and play; a no hassle installation process
- Ease of payment (Pay anywhere using your mobile)
- Content Streaming through FREE MyPlay DEOD Subscription
- Bundled Minutes and SMS for your convenience
|MySurf Package||MyPlay||Speed||Minutes||Price (BWP) VAT incl|
|MySurf Instant||NO||Up to 2 Mbps||30 Minutes -30 SMS – SIM 1||375|
|MySurf Ultra||YES||Up to 5 Mbps||70 Minutes 70 SMS – SIM 1
40 Minutes 40 SMS – SIM 2
|MySurf Super||YES||Up to 10 Mbps||150 Minutes – 150 SMS – SIM 1
60 minutes – 60 SMS – SIM 2
|Once – Off – Service Fee||435|
Frequently Asked Questions
Q: Can one switch between subscriptions?
A: Yes, the customer is able to upgrade or downgrade each month to the MySurf packages of their choice.
Q: Can it handle traffic for social media, YouTube, streaming music and TV?
A: Yes, it’s unlimited data, the higher the packages the better the speeds.
Q: Unused Minutes, SMS or/and data carried forward to the next month?
A: No, the minutes will be valid for a 30 day period only.
Q: What happens if two subscriptions are purchased; does it extends the validity period?
A: All subscriptions will be valid for a 30 day period.
Q: Can I check MySurf Balances?
A: No, the service is unlimited with a Fair Usage Policy. However the customer can balance check their on-net minutes and SMS through *123# on the SIM that is part of the MySurf monthly subscription.
Q: Can I use the MySurf subscription outside of Botswana?
A: No the customer cannot use the device in other countries as there is no roaming activated services on the device.
Q: Can the customer watch movies and videos?
A: Yes, the customer can, they can also stream movies on Mascom MyPlay Rental service which is part of the Ultra and Super packages. The MyPlay Rental subscription is valid 48hours from the time of starting the video.
Q: What happens if my modem stops working?
A: You will need to contact customer support on 111 or visit any Mascom store.
Q: Can I have more than one router per subscription?
Q: Can I have more than one account, for the office and one for my home?
A: Yes, the customer can have many different accounts depending on their needs.
Q: Can I purchase MySurf if I am not a Mascom customer currently?
A: Yes the customer can purchase MySurf as a non-Mascom customer, through the Mascom shop and Mascom On-line portal.
Q: Can I terminate my connection anytime?
A: Yes, the customer may terminate anytime as long as all subscription validities have elapsed.
Q: Can I use Mascom data bundles (MyMix, MySocial) on MySurf?
A:No the customer cannot use other packages on this router – this is broadband service only and not a mobile service.
Q: Can I use the MySurf router to make phone calls?
A: No, however the customer can make mobile calls with the additional SIM cards given out as part of the MySurf product range.
Q: Is there a daily usage limit on the MySurf internet access?
A: No, there is no daily limits.
Q: Is the service available nationwide?
A: Yes the service is available nationwide on the Mascom 3G/4G service.
Q: Can I combine the FREE benefits of the two FREE SIM’s into a single SIM?
A: No, the customer cannot combine the two amounts as they are pre-configured to these set packages.
Q: Can I use the same device while at home and away from home on holiday in another part of Botswana?
A: Yes, the customer can use the device in other parts of Botswana but the customer cannot use the SIM in another devices as it is SIM locked to the Router that was purchased with the service.