Warranty Conditions

Please read the terms and conditions to enable you to understand the scope of the warranty attached to the product. A careful reading of the terms and conditions will help you to maintain the product and enjoy the benefits of the warranty during its warranted period:

1. Mascom will accept the exchange or return of its products, malfunctioning and unused within the maximum period of 7 DAYS from the date of purchase provided they are in the original packaging and proof of purchase is provided.
2. Unused products should be returned with the seal intact.
3. Items sold with promotional gifts must be returned together with the gift.
4. The amounts paid for the items shall be refunded using the Mascom Customer Returns Procedure.
5. All returned purchases will be inspected before any refund or exchange is granted as per Mascom’s Returns Policy.
6. Cell phones and accessories are covered by separate warranties. Please refer to manufacturers warranties as additional terms and conditions may apply
7. Expired goods will not be accepted.

One Year Warranty

This warranty is a “One Year Warranty” on the device purchased from Mascom. This warranty entitles the buyer for repair or replacement subject to the fulfilment of the terms and conditions (stated below) for a term of twelve months from the date of purchase. Mascom’s obligations are limited to the manufacturing defects (as per manufacturers guidelines).

Repair Guarantee

During the first twelve months from the date of purchase, Mascom undertakes to repair the device.

1. Warranty is valid only with a fully completed warranty control form and proof of purchase consisting of a one-year invoice indicating the date of purchase.
2. In case of any manufacturing defects that cannot be fixed Mascom will replace the device/ handset.
3. Warranty does not cover the following:
   • – Accessories of the product (keypad, express-on covers, headset, charger, battery, memory card or any other similar items).
   • – Data of all types stored in the product (see disclaimer below).
   • – Upgrading of the software due to change in Network parameter.
   • – Any failure of the product due to accident, software or hardware modifications or adjustments, acts of God or damage resulting from precipitation, humidity and all types of liquids or climatic conditions.
4. Warranty becomes void if any one of the following is substantiated:
   • – If the product failure has been caused by use of accessories or other peripherals, which are not recommended by the product manufacturer.
   • – If the device is previously repaired at any place other than Mascom or its authorized Service Centre.
   • – If there are signs of the device being tampered or open-end at any place other than Mascom or its authorised Service Centre.
   • – There are signs of drop damage (visible as well as non-visible), dent mark, scratches, broken or detached parts/spares and tampering with any of the seals on the product.
   • – There are signs of misuse, including but not limited to use in other than the normal manner, in accordance with the manufacturer’s instruction for the use and maintenance of the product.
   • – Damage caused by overcharging, electrical failure or failure to use (the product) in accordance with the specific instructions, usage, care, safety and maintenance of the product.
   • – If the model, serial No/IMEI number on warranty control form and handset is illegible, altered, deleted or removed.
   • – Change of MSN/IMEI number of the handset electronically.
   • – If the Warranty seal has been tampered with.
   • – If there are any unauthorised modifications carried out on the product.
5. Repair or Replacement under the terms of this warranty does not give the right for extension or to start a new period of warranty. The one-year period of warranty will be calculated from the date of purchase.
6. Alternative Remedy for device (product) under Warranty: In the unlikely event of the product not being repairable or replaceable, Mascom reserves its right to provide the customer with another model of equivalent cost based on the last prevailing price of the phone, after depreciating 20% for each year or part thereof. This warranty will be the purchaser’s sole and exclusive remedy and neither Mascom nor its’ dealers shall be liable for any incidental or consequential damages for breach of implied warranty of this product.
7. Mascom will supply the customer with a loan device during the repair time. The type of loan device supplied is subjected to availability, warrantee period of the device purchased and at the discretion of Mascom. The loan device will be of lesser value and functionality of the original device purchased.
8. Insurance: Mascom device whether purchased cash or supplied under a contract has no insurance coverage.

Disclaimer

Mascom is not responsible for any sort of data (Contacts, Ringtones, Images, Games, Software etc) loss, which may occur at any stage of servicing of the handset. It is the sole responsibility of the customer to keep appropriate backup for the same. Mascom will provide the client with basic loan phone handset during the period of repair.

Mascom Bonus Data

Terms and Conditions

1. The Bonus Data is only available for use when MyAirtime Manager is turned OFF (deactivated).
2. Subscribers can check their balances through MyMascomDIY (https://mymascomdiy.mascom.bw or App).
3. Subscribers can deactivate MyAirtime Manager through *123# or *153#.
4. Deactivation of MyAirtime Manager allows the devices to access the latest software updates which allows bug fixing and device performance.
5. Once the Bonus Data has been depleted, continued data usage will be debited from available data bundle (s) or airtime balance.
6. To reduce high bandwidth consumption and depletion of bonus data, subscribers are advised to turn off other background applications which are active on their devices and also turn off data Auto-sync.
7. Bonus Data should be used for the period in which the bundle is intended for. Unused data will be forfeited.
8. If a customer number is deactivated from the network, any existing bundles will be forfeited.
9. If the subscriber migrates from prepaid to a contract package while a bonus data balance exists in their prepaid data account, the remainder of the Bonus Data will be forfeited.
10. Data transfer rates are not guaranteed and are dependent on network availability.
11. Bundles and tariffs only apply to standard APNs (internet.mascom).
12. Bundles and tariffs do not apply to data roaming.
13. The bundles may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non- commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.

This is Your Policy Wording for Mobile Device Insurance.

Mascom and Spectrum Insurance Brokers Company underwritten by Botswana Insurance Company agrees to indemnify you against the accidental loss, theft or damage of the Insured Item as defined below occurring during the Period of Insurance, subject to the terms, conditions and exclusions contained in this policy or in any subsequent endorsement to it. In no case shall Spectrum Insurance Brokers Company’s liability exceed the maximum Insured Value as stipulated when insuring the Insured Item.

This policy tells you in clear and simple language how the policy works. This policy wording as amended from time to time, various administrative forms, declarations, authorizations, any voice-logged conversations pertaining to this policy and agreements supplied by Spectrum Insurance Brokers Company shall form the basis of this insurance contract.

In the event of any difference between this policy and that of any other documents mentioned above, the provisions of this policy shall prevail.

HOW TO GET HOLD OF US

 THE BROKER

Spectrum Insurance Brokers

PO Box 202069, Gaborone, Botswana Plot 920, African Mall Gaborone Botswana E-mail: cell@spectrum.co.bw

Contact: +267 77181549, +267 3 500266

 

1.          WHAT YOU ARE COVERED FOR

 

The Insured Item is covered against theft, accidental loss and accidental physical damage.

2.          BENEFITS

 

Following the physical loss or damage to the mobile device caused by an Insured Event during the Period of Insurance, Spectrum Insurance Brokers Company will

• repair the Insured Item, or
• replace the Insured Item with a product of similar quality and price

Provided that if the claimed amount of the Insured Item amounts to more than the Insured Value, you will be your insurer for difference between the maximum Insured value and replacement cost of the Insured item.

The maximum benefit will be equal to the replacement value of the Insured Item at Date of Loss not exceeding the maximum Insured Value You have selected at inception date and which reflects in your schedule of insurance.

3.          LIMITATION OF BENEFITS

• A maximum of two claims will be entertained within any twelve-month
• The loss benefit shall not be paid in cash and the benefit in terms of this policy shall be the replacement value of the Insured Item with a product of similar quality and price.
• The replacement value will not exceed the maximum Insured Value as selected on Spectrum Insurance Brokers Company will use its own discretion to determine if a mobile device is irreparably damaged and in which case will replace the mobile device. If not, Spectrum Insurance Brokers Company will repair the damage.

4.          PERIOD OF INSURANCE

• Cover starts on the date of incepting this policy with Spectrum Insurance Broker Company which is the date on which you sign the proposal form.

 

5.                RESTRICTIONS AND EXCLUSIONS

 

• SPECIFIC EXCLUSIONS

 Spectrum Insurance Brokers Company shall not be liable for:

• • loss or damage from:
  • wear and tear, maintenance, depreciation, deterioration or other gradually operating causes;
  • change in temperature or humidity the action of light or climatic or atmospheric conditions unless caused by storm, wind, water, hail or snow;
  • the process of cleaning, dyeing, bleaching, altering, repairing or restoring; mechanical or electrical breakdown, failure, breakage or derangement;
  • inherent vice or defects, vermin, insects, termites, mildew, damp, corrosion, oxidation or rust;
  • confiscation, detention, requisition or nationalization, whether by customs or other authority;
  • theft from an unattended vehicle, unless the Insured Item is completely concealed and the vehicle is secured and locked at all points of access and entry is gained by forcible, violent and visible means of which there is evidence or the vehicle is locked or secured in a building;
  • loss or damage arising from or contributed to by Your dishonesty as a principal member, or a director, partner, employee or agent of Yours;
  • Your gross negligence;
  • loss or damage to the Insured Item consigned under a bill of lading;
• any claim which is not submitted to Botswana Insurance Company within the first 30 (thirty) days from date of loss or damage;
• any loss or theft that was not reported to the Botswana Police Service (BPS) within the first 48 (forty- eight) hours;
• loss or damage to or corruption of data as a result of electronically conveyed viruses or defects in design or manufacture or as a result of the equipment being repaired;
• Any loss or damage caused directly or indirectly by or through or in consequence of the capture, save, retention or the process of any data as a result of the action of any mobile device virus, or other corrupting, harmful or otherwise unauthorized code or instruction.

5.2             GENERALEXCLUSIONS

 

This policy does not cover any loss, damage or liability, directly or indirectly caused by, related to or in consequence of:

• civil commotion, labor disturbances, riot, strike, lock-out or public disorder or any act or activity which is calculated or directed to bring about any of the aforesaid;
• war, invasion, act of foreign enemy, hostilities or warlike operations (whether war .be declared or not) or civil war;
• mutiny, military rising, military or usurped power, martial law or state of siege or any other event or because which determines the proclamation or maintenance of martial law or state of siege;
• insurrection, rebellion or revolution;
• any act (whether on behalf of any organization, body or person or group of persons) calculated or directed to overthrow or influence any state or government or any provincial local or tribal authority with force or by means of fear, terrorism or violence;
• any act which is calculated or directed to bring about loss or damage in order to further any political aim, objective or cause or to bring about any social or economic change or in protest against any state or
• Government or any provincial, local or tribal authority or for the purpose of inspiring fear in the public or any section thereof.

6                 TERMINATION OF COVER

 This policy shall be automatically terminated if:

• The Insured Item no longer belongs to you;
• You cancel this cover;
• Payment of any premium is not received subject to the 30 (thirty) days’ period of Should the premium payments be paid up to date within the 60 (sixty) day grace period, the cover will be reinstated automatically; subject to no claims declaration
• You breach any
• If Your policy was terminated, you may reinstate your policy at any time and cover will commence from the date of reinstatement, provided that your premium is up to date from the date of reinstatement and any arrears need to be cleared.
• Your failure to comply with the terms and conditions of this policy will result in you not being entitled to any benefit under this policy.
• In the event of the theft or loss of the Insured Item the item will be blacklisted o the subscribed network and the mobile device can never be used again (applicable to cell phone cover).

6.1 CLAIMS PROCEDURE

 On the happening of an event that may result in a claim under this policy, you shall, at your own expense:

• Within 30 (thirty) days of Date of Loss, complete and submit a claim form to Spectrum Insurance Brokers or contact them telephonically on +267 3 500 266
• Notify Mascom immediately who will blacklist the mobile device on their network if
• Notify the police immediately in the event of loss or theft of the mobile device and provide Spectrum Insurance Company with a copy of the police report and an affidavit.
• Advise Spectrum Insurance Brokers Company of any other insurance in force, which covers the same event, in which case Spectrum Insurance Brokers Company will be liable only for their proportion of the
• In the case of claims for damaged insured property, provide Spectrum Insurance Brokers Company with the Insured Item that is the subject of the claim.
• Provide Spectrum Insurance Brokers Company with all the information supporting documentation and other evidence to prove Your claim.
• Pay the excess and provide Spectrum Insurance Brokers Company with all the supporting documentation and evidence to prove ‘(our If this is not done within 90 (ninety) days from submitting ‘(our claim, ‘tour claim will expire.

6.2  MISREPRESENTATION, MISDESCRIPTION AND NON-DISCLOSURE

 Misrepresentation, mis-description or non-disclosure of any material information or fact shall r e n d e r this policy void at Spectrum Insurance Brokers Company option.

6.3  OTHER INSURANCE / DUAL INSURANCE

 

If at the time of any event giving rise to a claim under this policy any insurance exists with any other Insurer covering you against the Insured Events Spectrum Insurance Brokers Company shall be liable to make good only such portion of the loss not recoverable from such other insurance by virtue of the application of any deductible or the exhaustion of any limit of liability or the application of any average condition. This policy shall not otherwise be called into contribution with any other policy or policies covering you against the Insured Events.

6.4 PREVENTION OF LOSS

 You shall take all reasonable steps and precautions to prevent or mitigate losses and damages.

6.5 FRAUD

If any claim under this policy is in any respect fraudulent or if any fraudulent means or devices are used by you or anyone acting on Your behalf or with Your knowledge or consent to obtain any benefit under this policy or if any event is occasioned by the willful actor with the connivance of You, all benefit afforded under this policy and all premiums paid shall be forfeited and the policy shall be void at Spectrum Insurance Brokers’ option.

6.6 RIGHTS TO OTHER PERSONS

 

Unless otherwise provided herein, this policy shall not give any rights to any person other than you. Any extension providing indemnity to any person other than you shall not give any rights of claim to such person, the intention being that you shall claim on behalf of such person.

6.7 CANCELLATION

 You may cancel at any time, subject to a 30 (thirty) day notice period, via the following processes:

• Notification must be made in writing to Spectrum Insurance Brokers
• Spectrum Insurance Brokers Company has the right to cancel the insurance after any claim subject to 30 (thirty) days’ notice, in which case the unearned premium, if any will not be refundable.

6.8  EXCESSES

 In respect of each and every event that gives rise to a claim, you will be responsible for the first amount payable as follows:

Excesses(% is based on Replacement Value or claim amount)	1st Claim Value	2nd Claim Value
(a)          Repairable Damage	10% Minimum P200	12.5% Minimum P200
(b)          Water Damage Non Smart	10% Minimum P200	15% Minimum P200
(c)           Loss/Theft Replacement	15% Minimum P200	20% Minimum P200
(d)          All Loss/Theft Replacement within first 8 weeks	50% Minimum P200	50% Minimum P200
(e)          Water Damage Smart Phones	10% Minimum P200	15% Minimum P200

7.      SIMCARD COVER

Mascom will only be liable for a SIM card claim. If the SIM card is lost or stolen or damaged, Spectrum Insurance Brokers Company will replace the SIM card up to a value of P25.00.

8.      DEFINITIONS

 YOU

The owner of the policy which is taken out in your name and accepted by Spectrum Insurance Brokers Company as the insured.

8.2   INSURED ITEM 

• The mobile device registered for cover in terms of this policy and its standard The mobile device must belong to you a member of your family above the age of 16 for whom you are responsible.
• The SIM card in the mobile device must be registered on Mascom
• The IMEI/Serial number on the Item must match the IMEI/Serial number that was recorded at the time the Insured Item was registered.
• The mobile device, applicable to mobile phones only, must have been used in conjunction with the cellular telephone number that was provided at the time the Insured Item was registered, at least once within 72 (seventy two) hours prior to any claim event, by having made or received a phone call or sent or received an SMS.

8.3   MOBILE DEVICE

 Shall mean cellular handsets, tablets.

8.4   INSURED VALUE

The Insured Value is selected by you to cover the Insured Item in case of an Insured Event. There are various options to choose from which include a minimum and maximum value of indemnity.

8.5   DATE OF LOSS

The date, upon which the Insured Event occurs, which date must fall within the period of Insurance.

8.6 EXCESS

 The first amount to be borne by you in respect of each and every claim.

9.      COMPLAINTS PROCEDURE

 If you have a complaint about this policy:

• First try and resolve it with Spectrum Insurance Brokers Company as stated in the information provided above then Mascom.

If the matter is not resolved to your satisfaction by Spectrum Insurance Brokers Company, you may submit the complaint to the NBFIRA as detailed earlier in this document.

The following Terms and Conditions are between us, Mascom Botswana (PTY) LTD (“Mascom”) and you, our Customer. It covers your participation in the Mascom recharge channels or services. Please read these Terms and Conditions carefully. By participating in the recharge services, you constitute your agreement to the following Terms and Conditions as set out herein.

How Anytime Bonus Works

All successful recharges made through MascomOnline and MyZaka channels will get the below bonus except during month-end recharge promotion periods.

Airtime Recharge Value (BWP)	% Anytime Bonus	Validity (days)
All	5	14

Anytime Bonus: This is an additional airtime balance subject to the below conditions;

1. 1. Anytime Bonus usage rules will be such that, the balance will be used for Mascom based transactions ONLY. Example: It can be used to subscribe for data bundles
2. 2. Bonus Airtime will NOT be used to subscribe to promotions e.g. MyStar competitions, data bundle promotions,*110# activations and VAS (CRBT, CollectSMS, MySpot content and Gift SMS) services.
3. 3. Anytime Bonus Airtime will not be applicable while roaming.
4. 4. Anytime Bonus will be only valid for 14 days from the time of purchase. Any unused bonus airtime will not carry-over and will be forfeited.
5. 5. Users are allowed to migrate from one price plan/tariff to another without forfeiture of Anytime Bonus airtime.
6. 6. Consumption order (priority levels) will be such that on-net & off-net calls, on-net &off-net SMS and data (pay as you surf) will be debited first from the bonus airtime (with exception to Mascom talk to drop on weekends) and not the main airtime balance. Once Freebie balance is depleted, Anytime bonus balance will now be used. Once Anytime bonus is depleted then the main airtime balance will be used.

The below shows the usage priority order .

• – Data bundles
• – Mascom Talk-to-drop promotion (free minutes plus SMS)
• – Bonus Airtime balance
• – Freebie Airtime balance
• – Anytime Bonus [NEW]
• – Main Airtime balance

7. Anytime Bonus airtime will be used for:

• – Mascom-to-Mascom calls,
• – Mascom-to-Mascom SMS’calls
• – Data (Pay-As –You-Surf) and data bundles

8. 8. Customers will not be able to convert the Anytime Bonus airtime to normal Airtime balance.
9. 9. The Anytime Bonus airtime balance cannot be shared using the Nzamele service.
10. 10. If a customer number is deactivated from the network, any existing Anytime Bonus will be forfeited.
11. 11. Should the subscriber migrate to a contract package while Anytime Bonus is still active in their prepaid account, the Anytime Bonus balance will be forfeited.
12. 12. Prices are subject to change at the discretion of Mascom. Such changes in pricing will be communicated through the various media.
13. 13. The bundle may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non- commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.
14. 14. Mascom reserves the right at any time to discontinue the Anytime Bonus. Such changes will be communicated through the various media.
15. 15. Mascom reserves the right at any time to vary these terms and conditions or to withdraw the Anytime Bonus should it be required to do as a result of legal or regulatory requirements. In such an event, it is important that all subscribers who have the Anytime bonus understand that they waive any rights that they may have against Mascom and hereby acknowledge that they will have no recourse or claim of any nature whatsoever against Mascom, their directors, affiliates, members, partners, employees, sponsors, agents or consultants.